Return and refund

At Pellegance, we strive to ensure that you are completely satisfied with your purchase. If for any reason you wish to return an item, please review our return policy below.

Domestic Returns

We accept returns of unused and undamaged merchandise within 14 days of delivery. To initiate a return, please contact support@pellegance.com. Returned items must be in their original condition with all packaging, tags, dust bags, and protective materials included. Once received and approved following inspection, a refund will be issued to the original payment method. Pellegance reserves the right to refuse returns that do not meet these requirements.

International Returns

At this time, international orders are not eligible for returns. In the rare event of a damage or defect, please email support@pellegance.com within 3 business days of receipt. We will assess the issue and provide an appropriate resolution.

Customers are responsible for return shipping, handling, customs duties, taxes, and any associated charges incurred during the return process.

Exchanges

Due to the limited production nature of our collections, we do not offer exchanges. If an approved replacement is required due to a manufacturing defect, we will provide the same product, subject to availability.

Refunds

Once we receive your returned product, it will undergo a quality inspection to ensure it is in its original condition. After the inspection is successfully completed, your refund will be processed within 3–5 business days.

Order Cancellations

Orders may only be cancelled before shipment confirmation has been issued. Once an order has been dispatched, it will be subject to our return policy.

Sale Items

Products purchased during promotional sales, special offers, clearance events, or marked as Final Sale cannot be returned, exchanged, or refunded.