FAQ

You do not need to register to make a purchase, but we recommend creating an account for a faster checkout experience and access to exclusive updates.

To explore our collection, browse by category through the navigation menu or use the search option for specific products.

Each product page includes available colors, dimensions, materials, and a detailed description of the item.

We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods available at checkout.

Customers worldwide will be charged in USD at checkout. Your bank, credit card, or PayPal will automatically convert the amount into your local currency (e.g., INR, EUR, GBP, AUD). The final converted amount will appear on your bank or PayPal statement.

You can reach our customer service team at support@pellegance.com. We strive to respond to all inquiries within 3 business days.

We provide Express shipping via DHL Express. The available options and estimated delivery times will be displayed at checkout.

Duties and taxes depend on your shipping address. For territories including the USA, EU, UK, Canada, Australia, Singapore, UAE and Japan, duties and taxes are already included in the price. If duties and taxes are not included for your shipping location, they will be displayed at checkout with the option to pay in advance.

Orders are typically processed within 24-48 hours of being placed and then are dispatched according to the priority selected. Please note that processing times are separate from shipping times and we are unable to guarantee same-day processing.

Domestic Orders

Pellegance accepts the return of unused and undamaged merchandise within 14 days of the delivery date. To initiate a return, please email support@pellegance.com with your order details.

Once we receive and inspect the returned item, a refund equal to the original purchase price will be issued to the original payment method. Please allow up to 7 business days for the refund to reflect in your account.

International Orders

At this time, international orders are not eligible for returns. Please ensure all details are correct before placing your order.

We are pleased to offer free shipping on all standard domestic and international orders.

"If your order arrives damaged or defective, please contact us at support@pellegance.com within three business days of delivery. To ensure a quick resolution, kindly provide clear photos or videos as proof of the issue. We’re committed to making things right!"

Currently, we are an online-only brand. Any changes or updates about physical locations will be shared on our website

Payment will be made in the currency shown at the checkout in our Online Store.