At Pellegance, we stand behind the craftsmanship of every creation. Each Pellegance bag comes with

TWO-YEAR WARRANTY from the date of purchase, covering verified manufacturing defects in stitching, construction, and materials under normal use.

The warranty does not cover normal wear and tear, natural leather grain variations, patina, accidental damage, misuse, improper care or normal wear of the gold-plated finish. These exclusions do not limit any rights available under applicable consumer protection laws.

After the warranty period, Pellegance offers a lifetime paid repair service, subject to the condition of the bag, repair feasibility and parts availability. Repair costs will be communicated for approval before work begins.

Our hardware is carefully hand-finished, so minor variations in polishing and surface texture may occur naturally. However, visible scratches, Plating or defects affecting the appearance or functionality of the hardware are not considered acceptable finishing variations.

To request warranty assistance or repairs, please contact support@pellegance.com with your order details and photographs of the issue. Proof of purchase may be required. Please contact us before sending your bag for inspection or repair.

This warranty provides additional protection and does not replace or restrict your statutory consumer rights.

Pellegance - The Maison of Modern Heirlooms

Crafted to be cherished. Cared for over time.